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Privacy Policy

Last updated: March 30, 2026

1. Information We Collect

Depending on which service you use, we may collect:

  • In-Home Support: Your name, contact details, due date or baby's birth date, city, and any information shared during intake and support visits.
  • Digital Newborn Guide: Your email and payment information for processing the purchase.
  • Talia AI App: Your email address, name, onboarding information (your role, baby's name, age, feeding preferences, and parenting goals), and the messages you send to Talia during chat sessions.

2. How We Use Your Information

Your information is used to:

  • Provide and personalize the service you've chosen
  • Coordinate scheduling for in-home support
  • Deliver the Digital Newborn Guide
  • Provide personalized AI guidance through the Talia app
  • Send transactional emails (verification, password resets, booking confirmations)
  • Improve the quality and accuracy of our services

3. AI-Powered Conversations

The Talia AI app uses OpenAI's GPT-4o to generate responses. Your messages are sent to OpenAI for processing. We do not use your conversations to train AI models. OpenAI's data usage policies apply to the processing of these messages.

In-home support conversations and notes are not processed by AI systems.

4. Data Storage

Talia AI app data is stored securely using Supabase, which provides encrypted database storage and authentication services. In-home support records are maintained separately and securely. All data is stored in compliance with industry-standard security practices.

5. Data Sharing

We do not sell your personal information. We share data only with:

  • OpenAI — to process Talia AI app chat messages and generate responses
  • Supabase — for Talia AI app authentication and data storage
  • LemonSqueezy — for Talia AI app subscription payment processing
  • Isracard — for Digital Newborn Guide payment processing
  • Resend — for transactional email delivery

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Export your Talia AI app data
  • Withdraw consent at any time

7. Cookies

The Talia AI app uses essential cookies for authentication and session management. We do not use advertising or tracking cookies.

8. Children's Privacy

Our services are designed for parents and caregivers. We do not knowingly collect information from children under 13. Baby profile information is provided by the parent or caregiver.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or in-app notification.

10. Contact

If you have questions about this privacy policy or your data, contact us at support@care-by-talia.com.